Refund policy

“In Stock” Orders

You are entitled to return any “ In Stock” product ordered via the scarpedibianco.com website within the fifteen (15) calendar days following the date of delivery, subject to the following terms and conditions:

Returns must be sent in their original condition and packaging to the following address: Sutor USA Inc., 7 Sycamore Way #8, Branford, CT 06405. You must enclose the original documentation with your returns or a copy if you are returning part of your order. For items received as a gift obtained from the scarpedibianco.com website, you are only entitled to a product exchange.

If you exchange products, the shipping costs for the first delivery will not be refunded. However, you will not be charged for the shipping costs of the second delivery. Only one exchange by item will be honored.

If you ask for a refund, Scarpe di Bianco will use commercially reasonable efforts to ensure that any refund will be made within seven (7) business days of receipt of the goods returned by crediting credit card.

All returns can be credited towards any other item or items available on the Scarpe di Bianco website store.
In either case (exchange or refund), the shipping costs incurred in returning any replacement goods to you will be refunded if you were justified in returning the goods because they were not as ordered (e.g., product reference error, damaged goods, etc.).

Scarpe di Bianco has sole discretion in determining whether the products are in original condition when returned to Sutor USA Inc..
Scarpe di Bianco will not be responsible or liable if any item you wish to return to the Scarpedibianco.com website is lost, misdirected or delivered late, insofar as clients are supposed to bear the risks of the shipping they choose.

We do not currently exchange or allow refunds for products purchased in Scarpe di Bianco stores via the scarpedibianco.com website.

“Made to Order” Orders

We make every effort to achieve customer satisfaction. Please note that "Made to Order" orders are made to customer requests making all sales final. There are no returns or exchanges except in the case of manufacturing defects and /or order errors, which must be brought to Sutor USA Inc.´s attention within 10 days of receipt. Any requests for product accommodations will be reasonably considered but are solely at the discretion of Sutor USA Inc. Scarpe Di Bianco shoes are handmade and hand finished which means there will be marginal variations in coloration from sales samples and photographs